PERSONAL DATA PROTECTION LAW (KVKK) DISCLOSURE TEXT
Last Updated: [9.06.2026]
- Identity of the Data Controller
This KVKK Disclosure Text has been prepared by Smarto Mobilya ve Tekstil San. Tic. Ltd. Şti. in its capacity as data controller, within the scope of the Personal Data Protection Law No. 6698.
Data Controller:
Smarto Mobilya ve Tekstil San. Tic. Ltd. Şti.
Website:
www.smartorelax.com
Address:
Seyrantepe, Yıldız Street, Mute Business Center No:30, Kağıthane / ISTANBUL
Phone:
+90 555 500 07 40
E-mail:
info@smartorelax.com
This text has been prepared to explain how personal data is processed for users visiting the smartorelax.com website, customers, potential customers, and individuals who contact Smarto Relax.
- Processed Personal Data
The following personal data may be processed by Smarto Relax:
Identity information: Name, surname
Contact information: Phone number, email address, delivery and billing address
Order information: Purchased product, product model, color, fabric, mechanism selection, order date, and order amount
Customer transaction information: Request, complaint, return, exchange, service, and support records
Financial information: Payment method, billing information, and payment transaction records
Website usage information: IP address, cookie records, site visit information, and transaction security records
Marketing information: Campaign, advertising, and communication preferences, if explicit consent is given
- Purposes of Processing Personal Data
Your personal data may be processed for the following purposes:
Receiving, preparing, and executing order delivery processes
Managing product, delivery, installation, return, exchange, and service processes
Responding to customer requests, complaints, and support inquiries
Executing billing, payment, and accounting transactions
Fulfilling distance sales agreements and related legal obligations
Executing cargo and logistics operations
Ensuring the secure operation of the website
Measuring customer satisfaction and improving service quality
Conducting campaigns, advertising, promotions, and marketing communications, if explicit consent is given
Responding to requests from authorized public institutions and organizations
Executing legal processes and protecting our rights in potential disputes
- Methods of Collecting Personal Data
Your personal data may be collected through the following channels using automatic or non-automatic methods:
Website order and contact forms
Payment and order transactions
Phone, WhatsApp, email, and customer support channels
Communications made through social media accounts
Cargo, logistics, payment, and e-commerce infrastructure systems
Cookies and similar technologies
Billing, delivery, return, exchange, and service processes
- Legal Grounds for Personal Data Processing
Your personal data may be processed based on the following legal grounds within the scope of Article 5 of the KVKK:
Being necessary for the establishment or performance of a contract
Fulfilling the data controller's legal obligation
Being explicitly stipulated in laws
Being mandatory for the establishment, exercise, or protection of a right
The legitimate interest of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject
Having explicit consent for marketing and commercial electronic message transmissions
- Transfer of Personal Data
Your personal data may be shared with the following individuals and organizations, limited to the purposes specified above:
Cargo and logistics companies
Payment infrastructure and financial service providers
E-commerce infrastructure and technical service providers
Individuals or organizations from whom accounting, legal, and consultancy services are received
Authorized public institutions and organizations
Business partners and suppliers
Advertising, analysis, and marketing service providers, only in accordance with relevant legislation and your preferences
Your personal data will not be shared with third parties except for legal obligations and situations required by the service.
- Transfer of Data Abroad
Some technical infrastructure, analysis, advertising, payment, or e-commerce service providers used on our website may provide services through servers located abroad. In this case, your personal data may be transferred in accordance with the conditions stipulated in the KVKK and by taking necessary security measures.
In cases requiring international data transfer for advertising and marketing purposes, your explicit consent will be obtained when required by legislation.
- Cookies
Our website may use essential cookies, performance and analytical cookies, functional cookies, and advertising/marketing cookies.
Essential cookies are necessary for the website to function. Analytical, functional, and advertising/marketing cookies may be used based on your preferences and, where necessary, your explicit consent.
Detailed information about cookie usage can be found on our Cookies Policy page.
- Retention Period of Personal Data
Your personal data is retained for the period necessary for the processing purposes and within the legal retention periods stipulated in the relevant legislation.
When the retention period expires or the processing purpose ceases to exist, your personal data will be deleted, destroyed, or anonymized.
- Your Rights Under KVKK
You have the following rights under Article 11 of the KVKK:
To learn whether your personal data is being processed
To request information if your personal data has been processed
To learn the purpose of processing your personal data and whether it is used in accordance with its purpose
To know the third parties to whom your personal data has been transferred domestically or abroad
To request correction if your personal data is incomplete or incorrectly processed
To request the deletion or destruction of your personal data within the framework of the conditions stipulated in the KVKK
To request that third parties to whom personal data has been transferred be notified of correction, deletion, or destruction operations
To object to the emergence of a result against you through the analysis of processed data exclusively by automatic systems
To demand compensation for damages if you suffer damage due to unlawful processing of your personal data
- Application and Contact
To exercise your rights under KVKK, you can contact us through the following communication channels:
Smarto Mobilya ve Tekstil San. Tic. Ltd. Şti.
Address: [Insert official company address here]
Phone: +90 555 500 07 40
Email: info@smartorelax.com
Your applications will be concluded as soon as possible and within 30 days at the latest, depending on the nature of the request.
- Updates
Smarto Relax may update this KVKK Disclosure Text due to changes in legislation, service processes, or website infrastructure. The updated text will become effective on the date it is published on smartorelax.com.
