Privacy Policy

Privacy Policy

Last Updated: 09.06.2026

At Smarto Relax, we value the privacy and security of the personal data of our customers, visitors, and users. This Privacy Policy is prepared to explain how your personal data is collected, processed, stored, protected, and under what circumstances it may be shared when you visit smartorelax.com or make purchases through our website.

  1. Data Controller

The data controller under this policy is:

Smarto Relax
Official Company Title: Smarto Mobilya ve Tekstil San. Tic. Ltd. Şti.
Website: www.smartorelax.com
Address: Seyrantepe Mah., Yıldız Sok., Mute Business Center No:30, Kağıthane / İstanbul
Phone: +90 555 500 07 40
Email: smartorelax@gmail.com

  1. Personal Data Collected

Within the scope of our website and services, the following personal data may be processed:

Identity Information: Name, surname
Contact Information: Phone number, email address, delivery address, and billing address
Order Information: Product purchased, product model, color, fabric, mechanism choice, order date, and order amount
Customer Transaction Information: Request, complaint, return, exchange, service, and support records
Financial Information: Payment method, billing information, and payment transaction records
Transaction Security Information: IP address, browser information, device information, transaction records, and site usage information
Marketing Information: Campaign, advertisement, promotion, and communication preferences, if explicit consent is given

Your credit card information is not directly stored by Smarto Relax. Payment transactions are carried out through a secure payment infrastructure and relevant payment service providers.

  1. Purposes of Processing Personal Data

Your personal data may be processed for the following purposes:

Receiving, preparing, and executing order delivery processes
Managing product, delivery, installation, return, exchange, and service processes
Responding to customer requests, complaints, and support inquiries
Executing invoice, payment, and accounting transactions
Fulfilling the distance sales agreement and related legal obligations
Executing shipping and logistics operations
Ensuring the secure operation of the website
Measuring customer satisfaction and improving service quality
Conducting legal processes and protecting our rights in potential disputes
Responding to requests from authorized public institutions and organizations
Executing campaign, advertisement, promotion, and marketing communications, if explicit consent is given

  1. Methods of Collecting Personal Data

Your personal data may be collected through automatic or non-automatic methods via the following channels:

Website order forms
Contact forms
Phone, WhatsApp, email, and customer support channels
Communications made through social media accounts
Payment and invoicing processes
Shipping, delivery, return, exchange, and service processes
Cookies and similar technologies
E-commerce infrastructure, payment infrastructure, and technical service provider systems

  1. Legal Grounds for Personal Data

Your personal data may be processed based on the following legal grounds within the scope of the Personal Data Protection Law No. 6698:

It is necessary for the establishment or performance of a contract
It is necessary for the data controller to fulfill its legal obligation
It is explicitly provided for in laws
It is mandatory for the establishment, exercise, or protection of a right
It is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject
Explicit consent for marketing and commercial electronic communication

  1. Sharing Personal Data

Your personal data may be shared with the following individuals and organizations only to the extent necessary for the provision of the service and the fulfillment of legal obligations:

Shipping and logistics companies
Payment infrastructure and financial service providers
E-commerce infrastructure providers
Technical support and software service providers
Individuals or organizations receiving accounting, legal, and consultancy services
Authorized public institutions and organizations
Suppliers and business partners
Advertising, analytics, and marketing service providers, only in accordance with relevant legislation and your preferences

Your personal data is not shared with third parties except for legal obligations and situations required by the service.

  1. Transfer of Data Abroad

Some e-commerce infrastructure, payment, analytics, advertising, technical support, or marketing services used on our website may operate through servers or service providers located abroad.

In such cases, your personal data may be transferred in accordance with the conditions stipulated in the KVKK and by taking the necessary security measures. In cases requiring data transfer for advertising and marketing purposes, your explicit consent will be obtained where required by law.

  1. Cookies and Tracking Technologies

Our website may use essential cookies, performance and analytical cookies, functional cookies, and advertising/marketing cookies.

Essential cookies are necessary for the website to function, for shopping cart and payment processes, and for ensuring site security.

Analytical, functional, and advertising/marketing cookies may be used based on your preferences and, where necessary, your explicit consent.

You can find detailed information about cookie usage on our Cookie Policy page.

  1. Storage and Security of Personal Data

Your personal data is retained for the period necessary for the processing purposes and within the legal retention periods stipulated in the relevant legislation.

Smarto Relax takes care to implement the necessary administrative and technical security measures against unauthorized access, loss, misuse, alteration, or unlawful processing of personal data.

An SSL certificate is used for secure data transfer on our website. Payment transactions are carried out through a secure payment infrastructure.

  1. User Rights

Under Article 11 of the KVKK, you have the following rights:

To learn whether your personal data is being processed
To request information if your personal data has been processed
To learn the purpose of processing your personal data and whether it is used in accordance with its purpose
To know the third parties to whom your personal data is transferred domestically or abroad
To request correction of your personal data if it is incomplete or incorrectly processed
To request the deletion or destruction of your personal data within the framework of the conditions stipulated in the KVKK
To request notification of correction, deletion, or destruction operations to third parties to whom personal data has been transferred
To object to the occurrence of a result against you by analyzing the processed data exclusively through automated systems
To request compensation for damages if you suffer damages due to unlawful processing of your personal data

  1. Application and Contact

To exercise your rights regarding your personal data or to get information about our Privacy Policy, you can contact us through the following communication channels:

Smarto Relax
Address: Seyrantepe Mah., Yıldız Sok., Mute Business Center No:30, Kağıthane / İstanbul
Phone: +90 555 500 07 40
Email: smartorelax@gmail.com

Your applications will be concluded as soon as possible and within 30 days at the latest, depending on the nature of the request.

  1. Changes to the Privacy Policy

Smarto Relax may update this Privacy Policy due to changes in legislation, service processes, or website infrastructure. The updated policy becomes effective on the date it is published on smartorelax.com.